Shipping policy
Shipping Policy
Thank you for shopping Freckled Opal Nailz! 💕👽 Each order is packed with care by a small, independently owned nail business. Please review the information below before placing your order.
Processing Times
Ready-to-Ship Items:
Please allow 3–5 business days for your order to be processed, packed, and shipped.
Custom Press-On Nailz:
Because custom press-on sets are handmade specifically for you, please allow 7–14 business days for creation and processing before shipment.
Processing time is separate from shipping/transit time. Business days do not include weekends or holidays.
Shipping
Orders are shipped from Indiana, USA. Shipping rates are calculated at checkout based on your order and destination.
Once your order ships, you will receive a shipping confirmation with tracking information.
Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside of Freckled Opal Nailz's control may affect delivery times.
Please Double-Check Your Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact Freckled Opal Nailz as soon as possible. If your order has not shipped yet, I will do my best to update it.
Once an order has been shipped, the delivery address cannot be changed by Freckled Opal Nailz.
Orders returned due to an incorrect or incomplete address may be reshipped once the customer pays the additional shipping cost.
Lost or Delayed Packages
Once your package has been accepted by the shipping carrier, delivery is handled by the carrier.
If your tracking has not updated or your package appears to be delayed, please allow additional time for the carrier to complete delivery.
If you believe your package has been lost in transit, please contact me with your order number and tracking information so I can help determine the appropriate next steps.
Freckled Opal Nailz is not responsible for carrier delays, but I will always do my best to help you locate your package. 💕
Packages Marked “Delivered”
If tracking shows your package as delivered but you cannot locate it, please:
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Check around your property, mailbox, porch, parcel locker, and other possible delivery locations.
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Check with household members or neighbors.
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Contact the shipping carrier or your local post office with your tracking number.
Freckled Opal Nailz is not responsible for packages that are lost, stolen, or misplaced after the carrier has confirmed delivery.
Damaged Orders
If your order arrives damaged, please contact Freckled Opal Nailz within 48 hours of delivery and include your order number along with clear photos of the packaging and damaged item(s).
I want your Freckled Opal order to arrive just as cute as it left me, so I'll review the situation and work with you on the appropriate resolution. 💅🏻💕
International Shipping
International shipping may be available to select countries.
International customers are responsible for any customs duties, import taxes, VAT, or additional fees charged by their country.
International delivery times may vary significantly due to customs processing and carrier delays. Freckled Opal Nailz is not responsible for customs-related delays or additional import charges.
Returns & Exchanges
Shipping issues are separate from the Freckled Opal Nailz Return & Refund Policy.
Due to the handmade and personal nature of custom press-on nail sets, please carefully review your sizing and order information before purchasing.
Questions?
Have a question about your order or shipping? Please reach out through the contact information provided at freckledopal.us and include your order number so I can help as quickly as possible. 💕👽
Good Nailz. Good Vibez. Good You.